Política de Privacidad
At Flowpost, we consider the protection of your personal data and transparency in its processing to be fundamental. This policy informs you about how we collect, use, and protect your personal information.
We comply with the General Data Protection Regulation (GDPR) and the Spanish Organic Law 3/2018 on Personal Data Protection and guarantee of digital rights.
1. Controller of Processing
Company name: Ricardo Sala
Registered office: Fanlo 8 Zaragoza
Tax ID: 76262846K
2. What is personal data?
Personal data is any information that allows you to be identified, such as:
Full name
Email and phone number
Postal address
ID document
Browsing data
3. What data do we collect and why?
Account registration and access: Email, phone, password, country Purpose: To create and manage your user account
Customer support: Email, queries made Purpose: To respond to your requests and provide support
Service provision: Name, surname, ID document, address, phone Purpose: To provide the contracted services
Billing: Billing data, bank information Purpose: To issue invoices and process payments
Marketing and communications: Name, email, phone, address Purpose: To send commercial and promotional information
Analysis and improvements: Usage data, preferences, statistics Purpose: To improve our services and perform analysis
Legal compliance: As required by authorities Purpose: To comply with legal obligations
4. Legal basis for processing
We process your data based on:
Consent: When you give us your express authorization
Contract performance: To provide the contracted services
Legitimate interest: To improve our services
Legal obligation: To comply with applicable legislation
5. Our commitments
We commit to:
Process your data with transparency and legality
Collect only the necessary data
Maintain security and confidentiality
Keep data only as long as necessary
Correct inaccurate data without delay
6. Cookies
We use cookies to improve your experience. For more information, see our Cookies Policy.
7. Security and retention
7.1 Security measures
We apply technical and organizational measures to:
Prevent unauthorized access
Avoid loss or alteration of data
Ensure confidentiality
7.2 Retention period
We retain your data:
During the provision of the service
As long as necessary to comply with legal obligations
Until you request its deletion (when possible)
8. Data sharing
Your data may be shared with:
Service providers: Acting as data processors
Public authorities: When legally required
Third parties: Only with your express consent
All our providers are contractually obliged to protect your data.
9. Your rights
You have the right to:
Access: Know what data we have about you and how we use it
Rectification: Correct inaccurate or incomplete data
Erasure: Request the deletion of your personal data
Restriction: Restrict the processing of your data
Objection: Object to the processing of your data
Withdrawal: Withdraw your consent at any time
10. How to exercise your rights
To exercise any right:
Send an email to: hello@flowpost.io
Include a copy of your ID document
Clearly specify your request
We will respond within a maximum period of 30 days.
11. International transfers
If we transfer data outside the EU, we guarantee an adequate level of protection through:
European Commission adequacy decisions
Standard contractual clauses
Other approved safeguards
12. Policy updates
This policy may be updated to reflect:
Changes in legislation
New features of our services
Improvements in our privacy practices
We will notify you of significant changes by email or via notice on our website.
13. Contact
For any questions about this policy:
Email: hello@flowpost.io