flowpost

Política de Privacidad

At Flowpost, we consider the protection of your personal data and transparency in its processing to be fundamental. This policy informs you about how we collect, use, and protect your personal information.

We comply with the General Data Protection Regulation (GDPR) and the Spanish Organic Law 3/2018 on Personal Data Protection and guarantee of digital rights.

1. Controller of Processing

  • Company name: Ricardo Sala

  • Registered office: Fanlo 8 Zaragoza

  • Tax ID: 76262846K

2. What is personal data?

Personal data is any information that allows you to be identified, such as:

  • Full name

  • Email and phone number

  • Postal address

  • ID document

  • Browsing data

3. What data do we collect and why?

Account registration and access: Email, phone, password, country Purpose: To create and manage your user account

Customer support: Email, queries made Purpose: To respond to your requests and provide support

Service provision: Name, surname, ID document, address, phone Purpose: To provide the contracted services

Billing: Billing data, bank information Purpose: To issue invoices and process payments

Marketing and communications: Name, email, phone, address Purpose: To send commercial and promotional information

Analysis and improvements: Usage data, preferences, statistics Purpose: To improve our services and perform analysis

Legal compliance: As required by authorities Purpose: To comply with legal obligations

We process your data based on:

  • Consent: When you give us your express authorization

  • Contract performance: To provide the contracted services

  • Legitimate interest: To improve our services

  • Legal obligation: To comply with applicable legislation

5. Our commitments

We commit to:

  • Process your data with transparency and legality

  • Collect only the necessary data

  • Maintain security and confidentiality

  • Keep data only as long as necessary

  • Correct inaccurate data without delay

6. Cookies

We use cookies to improve your experience. For more information, see our Cookies Policy.

7. Security and retention

7.1 Security measures

We apply technical and organizational measures to:

  • Prevent unauthorized access

  • Avoid loss or alteration of data

  • Ensure confidentiality

7.2 Retention period

We retain your data:

  • During the provision of the service

  • As long as necessary to comply with legal obligations

  • Until you request its deletion (when possible)

8. Data sharing

Your data may be shared with:

  • Service providers: Acting as data processors

  • Public authorities: When legally required

  • Third parties: Only with your express consent

All our providers are contractually obliged to protect your data.

9. Your rights

You have the right to:

Access: Know what data we have about you and how we use it

Rectification: Correct inaccurate or incomplete data

Erasure: Request the deletion of your personal data

Restriction: Restrict the processing of your data

Objection: Object to the processing of your data

Withdrawal: Withdraw your consent at any time

10. How to exercise your rights

To exercise any right:

  1. Send an email to: hello@flowpost.io

  2. Include a copy of your ID document

  3. Clearly specify your request

We will respond within a maximum period of 30 days.

11. International transfers

If we transfer data outside the EU, we guarantee an adequate level of protection through:

  • European Commission adequacy decisions

  • Standard contractual clauses

  • Other approved safeguards

12. Policy updates

This policy may be updated to reflect:

  • Changes in legislation

  • New features of our services

  • Improvements in our privacy practices

We will notify you of significant changes by email or via notice on our website.

13. Contact

For any questions about this policy:

  • Email: hello@flowpost.io